Yves rocher  always aims to provide the best delivery service for all your orders. After the customer successfully place orders and completes the payment, our Customer Support team will process the order confirmation and send the latest update to the customer via email.

Yves rocher gives you the minimum shipping cost for each of your orders as specified by the shipping company. The shipping fee is fully paid by the customer. Fees include VAT and fuel surcharge at time of shipment. To order whose total value is greater than 1.000.000 VNĐ will be freeship.

Shipping time can be up to 7 working days from the date the order is confirmed and paid. The shipping company will attempt to deliver the goods to the consignee three times prior to the delivery of the failed delivery. Transfers to distant areas (such as highlands or islands), shipping may take up to three business days.

To check your order status or information, please use the order number that was sent in your confirmation email and check it at https://goo.gl/Q5TAqV.

When the goods are delivered to you, before the payment is completed and signed with the delivery officer, you should check if the product has any defects or defects from the company (defects You can refuse to receive the goods and not have to pay any costs.

We currently only receive delivery to a specific address for a specific order. If you want to ship to more than one address, please explicitly separate the order to each address.